FAQs
General Questions
Is every product sold fromΒ OleBellaΒ authentic and not fake?
Is every product sold fromΒ OleBellaΒ authentic and not fake?
We unconditionally guarantee that all products that you purchase from our website are genuine and authentic. We only deal directly with established manufacturers or distributors. In some instances, we work with trusted suppliers who purchase directly from the same manufacturers or distributors. You are welcome to perform your own assessment, and we confidently provide customers with a 30-day money-back guarantee..
What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
The differences are simply a matter of the amount or concentration of oils in the fragrance. The highest concentration is in pure perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Some manufacturers make a solid perfume, solid perfume is as strong as a pure perfume however it is in a gel-like consistency. Eau De Toilette and Eau De Cologne are generally interchangeable, especially in Men's fragrances. After Shave has the least amount of oils. The higher the concentration the longer your fragrance will last, and the less you need to apply.
What is the difference between a splash and a spray?
What is the difference between a splash and a spray?
There is absolutely no difference in the fragrance. The difference is in the method of application only. However, a spray bottle, being sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.
How can I keep my fragrance from going bad?
How can I keep my fragrance from going bad?
Keep all fragrances in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.
What is a tester?
What is a tester?
Testers are even more discounted than the fancy boxed versions and are great if you don't have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!
Why do some men wear Cologne, and others prefer to wear After Shave?
Why do some men wear Cologne, and others prefer to wear After Shave?
After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is actually soothing to the skin. After Shave Gel also soothes the skin but cools the skin as well and relieves razor burn.
What do fragrance notes refer to?
What do fragrance notes refer to?
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My perfume does not spray, nothing comes out, is it broken?
My perfume does not spray, nothing comes out, is it broken?
My perfume does not spray, nothing comes out, is it broken? To get your fragrance spraying again please follow these instructions below: Hold one finger against the spray nozzle. Use your other finger to pump the spray 10-15x. Remove your finger from the spray nozzle. Pump the spray another 10-15x as needed. Allow the fragrance bottle to settle for 5-10 minutes. Your fragrance bottle should be fully functional now! If you are still having problems, you can repeat steps 1-5. For further assistance, please email us at support@olebella.com.
My fragrance has been discontinued, how do you still have it in stock?
My fragrance has been discontinued, how do you still have it in stock?
We stock thousands of fragrances, many of these have been discontinued. Our buyers travel the globe purchasing entire inventories of hard to find or discontinued fragrances to store in our temperature and humidity-controlled warehouse. If we don't have a specific fragrance of your interest, please contact us, and maybe we can help you, importing the fragrance from our foreign suppliers. Items that are hard to find, discontinued and are pre-ordered, back ordered or imported take from 3 to 5 weeks to be restocked or delivered
When can I expect my back ordered, pre-ordered or imported item to be delivered?
When can I expect my back ordered, pre-ordered or imported item to be delivered?
Ordered items that are hard to find, discontinued and are pre-ordered, back ordered or imported take from 3 to 5 weeks to be delivered.
What are the domestic standard delivery charges?
What are the domestic standard delivery charges?
$11.95 per order for purchases under $250 (weight 13 oz- 16 oz). Free delivery for orders over $250, (weight 13 oz-16 oz). Free shipping doesn't apply for wholesale orders, oversized packages, deliveries to Alaska, Hawaii, Puerto Rico, APO/ FBO boxes and international deliveries. Delivery charges include shipping cost, handling fees, parcel insurance cost, and signature confirmation cost.
Do you deliver fragrances to other countries apart from United States?
Do you deliver fragrances to other countries apart from United States?
Yes. Our store delivers fragrances to many countries in the world. Please read our Shipping Policy here.
Other Questions
What methods of payment can I use?
What methods of payment can I use?
We accept direct credit card entry on our website (Visa, Mastercard, American Express, etc.), as well as PayPal, Klarna transactions.
Is it safe and secure to give you my credit card details?
Is it safe and secure to give you my credit card details?
Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. This is the industry standard for online payments. We currently use the market leader in SSL certificates issued by Verisign.
Where can I find more information about the products and services?
Where can I find more information about the products and services?
Please visit the Contact US page.
The product that I would like to purchase is out of stock. When can I expect it to be available again?
The product that I would like to purchase is out of stock. When can I expect it to be available again?
The product that I would like to purchase is out of stock. When can I expect it to be available again? Usually, it will depend on the product you intend to purchase. We recommend that you contact us first and quote the product that you wish to purchase. One of our friendly customer service staff will get back to you with a confirmed date of availability. Alternatively, when a product is out of stock, you can enter your email address, your name and product inquiry on the Contact Us form, and you will be notified once specific product of your interest will be available back in our inventory.
What is OleBella's policy regarding customer privacy and security of personal information?
What is OleBella's policy regarding customer privacy and security of personal information?
Visit OleBellas's Privacy Policy page for more info.
When can I expect my order to be delivered?
When can I expect my order to be delivered?
When can I expect my order to be delivered? Usually 5-14 business days United States-wide including most country areas. 9-21 business days for Alaska, Hawaii, Puerto Rico, and APO/ FBO boxes.
Where can I read through OleBellas's 's terms and conditions?
Where can I read through OleBellas's 's terms and conditions?
You may visit OleBellas's Terms and Conditions page here.
What if I need to return or exchange a purchased product?
What if I need to return or exchange a purchased product?
The details of Olebella's Return Policy can be found on this page.
Why am I not permitted to purchase more than "X" quantity per item?
Why am I not permitted to purchase more than "X" quantity per item?
The default entry for the products in our website reflects the quantity available in our inventory to make sure that we do not oversell specific We also limit the quantity available for purchase to a maximum of 5 units per product. If you want to discuss your unique situation/circumstance, feel free to contact us through http://olebella.com/contacts.
I received a voucher or promo code. How to use this?
I received a voucher or promo code. How to use this?
Please apply it at checkout.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Please use our shipping calculator to see if we ship to your country. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
Do you ship to APO/FPO?
Do you ship to APO/FPO?
Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes may be collected at the time of delivery.
Do you sell wholesale?
Do you sell wholesale?
Yes, we do. Your Copy of Resale Certificate and Resale Certificate Form is required to open a wholesale account. Minimum Wholesale Order is US $ 1000.00. Once this form is on file with us, your account's status will be upgraded to wholesale, at which point, you will be able to place wholesale orders right on this website. To place your Wholesale Order, please contact us.